3 challenges, from 12 reviews on iOS and Android.
Airbnb
Host agreed to a refund. Then disputed it.
Build itA record of what both sides agreed, that neither can quietly edit.
Start itEvidence handling for people disputing an accommodation charge.
Study itWhat happens after a host agrees to a refund and then disputes it?
Write itThe refund agreed in writing, then reversed.
Reported repeatedly
Airbnb
Uninstalled the app and reinstalled, no luck!
Build itAn error that names the step, the cause and the retry.
Start itError-message review as a service for product teams.
Study itWhat does a generic error cost in abandoned actions?
Write itThe error message as a design decision, not an accident.
Reported repeatedly
Airbnb
Messaging is broken. App navigation is broken on abdroid
Build itA host mode that opens on the calendar rather than the guest view.
Start itTooling for hosts whose working day runs inside someone else's app.
Study itWhat does a consumer redesign cost the people who work inside it?
Write itThe redesign that served guests and stranded hosts.
Reported repeatedly
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