when I got there there was no car available so I requested a refund and they refused to give me my money back
- about billing
Captured on . See reviews on the App Store
ExpediaWidely reported
People cannot get their money back when a trip falls through
7 people raised this across 5 weeks, on both iOS and Android.
iPhone and Android travellers in the United States and Canada, across six app versions.
In their own words
Neither app store gives a review a permanent public link, so each entry is a snapshot taken on the date shown and the link goes to the app's review listing.
You refused to refund our money
- about billing
Captured on . See reviews on Google Play
trying to get a partial refund because beds were wrong
- about billing
Captured on . See reviews on Google Play
I purchased flight cancelation due to the fact its based on work schedule
- about billing
Captured on . See reviews on Google Play
Important information deliberately left out of listings
- about billing
Captured on . See reviews on the App Store
have yet to get my refund after 18days
- about billing
Captured on . See reviews on the App Store
What people do instead
Nobody described a way around this.
What you could do with this
These four are written from the reviews above. Everything else on this page is quoted or counted.
written
BUILD IT
A refund tracker that shows where the money actually is.
See how3 points
- Name the state plainly: requested, promised, issued as credit, refused
- Show the date a promise was made and whether it has passed
- Start with the stated-window promise reviewers keep describing
Why it might not workThe booking platform owns the refund state and has little reason to expose it honestly.
written
START IT
A service that chases a travel refund on someone's behalf.
See how2 points
- Take the booking reference and the promised date, then pursue it
- Charge only once the money actually arrives
Why it might not workChargeback routes already exist through card issuers, and they cost the traveller nothing.
written
STUDY IT
What happens to a refund promise after its window passes?
See how2 points
- Collect stated refund windows against reported arrival dates
- Test whether credit-instead-of-cash tracks with the kind of booking
Why it might not workThe outcome is private between traveller and platform, so the sample is only whoever chooses to report it.
written
WRITE IT
The refund that quietly becomes credit you cannot spend.
See how2 points
- Follow one traveller from cancellation to the credit expiring
- Quote the reviews where the promise repeats and the date slips
Why it might not workConsumer-rights reporting covers this ground already; the specific turn is credit offered as a refund.
Related challenges
Expedia
People cannot reach help when a booking has already gone wrong
Then it freezes. Then it freezes your whole phone!
Build itA support path that does not run inside the failing app.
Start itA booking assistant that holds your references outside any one app.
Study itDoes automated support resolve problems or defer them?
Write itThe chat window that freezes the phone you needed it on.
Reported repeatedly
Airbnb
People are refused money back after a stay goes wrong
Host agreed to a refund. Then disputed it.
Build itA record of what both sides agreed, that neither can quietly edit.
Start itEvidence handling for people disputing an accommodation charge.
Study itWhat happens after a host agrees to a refund and then disputes it?
Write itThe refund agreed in writing, then reversed.
Reported repeatedly
Spotify
People cannot play the song they just chose
it keeps telling me that I can't choose my own music or songs
Build itMake the restriction legible before the tap, not after it.
Start itNot a company. This is a disclosure problem, not a missing product.
Study itDo people understand what a free music tier permits before installing?
Write itThe free tier that hides its own rules until you tap.
Reported repeatedly