the app keeps saying error please try again every time I try I get the same error
Captured on . See reviews on Google Play
ExpediaReported repeatedly
People cannot reach help when a booking has already gone wrong
4 people raised this across 3 weeks, on Android.
Android users in the United States, across three app versions.
In their own words
Neither app store gives a review a permanent public link, so each entry is a snapshot taken on the date shown and the link goes to the app's review listing.
Then it freezes. Then it freezes your whole phone!
Captured on . See reviews on Google Play
Made a reservation and I is not showing up. Chat section is terrible. Freezes up constantly
- said they were leaving
- described a workaround
Captured on . See reviews on Google Play
cannot see while you are typing in the chat. very slow chat responses.
- said they were leaving
Captured on . See reviews on Google Play
What people do instead
- restart the app
What you could do with this
These four are written from the reviews above. Everything else on this page is quoted or counted.
written
BUILD IT
A support path that does not run inside the failing app.
See how3 points
- Send a link that opens support in the browser, outside the broken session
- Carry the booking reference in the link so nothing is retyped
- Start with the freeze reviewers hit when opening chat
Why it might not workSupport is built into the app precisely to keep the person inside it.
written
START IT
A booking assistant that holds your references outside any one app.
See how2 points
- Stores the reference, the dates and the promised outcome
- Works from email rather than needing an integration
Why it might not workParsing confirmation email reliably is the hard part, and it breaks whenever a template changes.
written
STUDY IT
Does automated support resolve problems or defer them?
See how2 points
- Classify reported outcomes by whether a person was ever reached
- Compare deferral rates across problem types
Why it might not workResolution is only visible to the platform, so this rests on what people report.
written
WRITE IT
The chat window that freezes the phone you needed it on.
See how2 points
- Open with someone stuck at an airport with a failing app
- Use the reviews describing the error loop
Why it might not workService failure is an old subject; the angle is support breaking in the same app as the problem.
Related challenges
Expedia
People cannot get their money back when a trip falls through
You refused to refund our money
Build itA refund tracker that shows where the money actually is.
Start itA service that chases a travel refund on someone's behalf.
Study itWhat happens to a refund promise after its window passes?
Write itThe refund that quietly becomes credit you cannot spend.
Widely reported
Uber
People cannot reach anyone when a ride goes wrong
The app doesn't even have a customer support option.
Build itA defined set of trip states that always route to a person.
Start itAdvocacy for riders after a trip goes wrong.
Study itWhich trip problems can automation actually close?
Write itThe support menu with no exit.
Reported repeatedly