Terrible app that crashes constantly, logs me out at random, and more often and not, it just wont open untill I uninstall and reinstall it
- described a workaround
Captured on . See reviews on Google Play
SlackEarly signal
People reinstall the app to get back into their own work
3 people raised this across 2 weeks, on Android.
Android users in the United States, across three app versions.
In their own words
Neither app store gives a review a permanent public link, so each entry is a snapshot taken on the date shown and the link goes to the app's review listing.
Slack keeps crashing on my Samsung Galaxy S24 Ultra running Android 16
Captured on . See reviews on Google Play
I can no longer sign in as we now require 2 step authentication
- worked before an update
Captured on . See reviews on Google Play
What people do instead
- uninstall and reinstall the app
What you could do with this
These four are written from the reviews above. Everything else on this page is quoted or counted.
written
BUILD IT
A session that survives a crash, and a repair that is not a reinstall.
See how3 points
- Keep the sign-in token out of whatever state the crash corrupts
- Offer a reset that clears the broken state and keeps the account
- Hold the second-factor screen when the authenticator takes focus
Why it might not workReinstall-only faults usually live in stored state, which is the hardest thing to reproduce from a review.
written
START IT
A recovery layer that captures what an app was holding when it died.
See how2 points
- Collects the crash with the account and session state attached
- Aimed at teams whose chat tool is where the work actually happens
Why it might not workCrash reporting already runs inside these apps; the part missing is the part the person can see.
written
STUDY IT
What does an app take with it when reinstalling is the fix?
See how2 points
- Record what is lost each time: drafts, history, sign-in, settings
- Compare the apps where reinstalling is the standard advice
Why it might not workPeople reinstall when nothing else has worked, so the sample is drawn only from the worst cases.
written
WRITE IT
Turn it off and on again, except it is your job.
See how2 points
- Follow one random sign-out through the reinstall it forces
- Quote the reviewer locked out by the second step of sign-in
Why it might not workOne build on one platform is a narrow story unless the same shape is found elsewhere.
Related challenges
Strava
People lose the activity they were in the middle of recording
the program keeps stopping in the middle of my hike
Build itA recorder that writes each location fix to disk as it arrives.
Start itA recorder whose only job is not to stop.
Study itHow often does a consumer tracker lose part of a session?
Write itThe run that did not happen because the app stopped.
Reported repeatedly
Duolingo
People lose a daily streak when the lesson will not load
it also won't load kana or other character / writing lessons
Build itA lesson that is fully on the device before it starts.
Start itOffline-first practice for people with unreliable connections.
Study itDoes an outage break a learning habit, or only pause it?
Write itGamified learning that punishes you for its own outage.
Reported repeatedly
Venmo
People cannot reach their own money when a transfer fails
I can't pay someone I have paid in the past.
Build itAn error that names which step failed and what happens next.
Start itA status layer for transfers that are neither sent nor returned.
Study itWhat do people do in the hour after a payment fails?
Write itThe error message that means nothing and holds your money.
Reported repeatedly