it always prompts me to sign in to the now non-existent account when I open the app
Captured on . See reviews on Google Play
Microsoft TeamsEarly signal
People are stuck signing in to an account that no longer exists
3 people raised this, on Android.
Android users in the United States, across two app versions.
In their own words
Neither app store gives a review a permanent public link, so each entry is a snapshot taken on the date shown and the link goes to the app's review listing.
I can't even sign in with my account
Captured on . See reviews on Google Play
I can't even get past the login screen without being spit into an error page
- worked before an update
- described a workaround
Captured on . See reviews on Google Play
What people do instead
- clear the app cache
- uninstall and reinstall the app
What you could do with this
These four are written from the reviews above. Everything else on this page is quoted or counted.
written
BUILD IT
A way to remove an account from the device without removing the app.
See how3 points
- List the signed-in identities and let one of them be deleted
- Fall back to the identity picker when an organisation is gone
- Return a named error at the login screen instead of a page
Why it might not workIdentity state is owned by the directory, and a device cannot always tell a revoked account from an unreachable one.
written
START IT
An identity switcher that treats work accounts as things people leave.
See how2 points
- Clears an account from the device the moment access ends
- Aimed at contractors and anyone belonging to more than one organisation
Why it might not workEvery directory handles departure differently, and any app doing this is a guest inside all of them.
written
STUDY IT
What is left on a device when someone leaves an organisation?
See how2 points
- Follow the remains: tokens, caches, and the sign-in screen itself
- Compare what the person sees with what the directory believes
Why it might not workDepartures are private, and the people best placed to describe one have just lost the access needed to ask.
written
WRITE IT
You left the company. The app did not.
See how2 points
- Follow one leaver through a login screen that will not let go
- Quote the reviewer prompted daily for an account that is gone
Why it might not workIt reads as an edge case, and nothing in these reviews shows how often it happens.
Related challenges
Microsoft Teams
People cannot keep up with a conversation that stutters
extremely slow, you can't search anything you send
Build itA message list that renders only what is on screen.
Start itA lighter client for people who only need to read and reply.
Study itDoes message latency change what people write?
Write itThe app everyone must use and nobody can scroll.
Reported repeatedly
Ticketmaster
People cannot reach tickets they have already paid for
The app literally won't load any pages I click on
Build itA ticket that still works when the app does not.
Start itNot a company so much as a term venues could insist on.
Study itDoes app-only ticketing move the risk of failure onto the ticket holder?
Write itYou bought the ticket. The app decides whether you get in.
Reported repeatedly