Won't even let me log in to my account because am error occurs everytime
- about billing
Captured on . See reviews on Google Play
TicketmasterReported repeatedly
People cannot reach tickets they have already paid for
10 people raised this across 3 weeks, on Android.
Mostly Android users, across three app versions, blocked at the sign-in screen.
In their own words
Neither app store gives a review a permanent public link, so each entry is a snapshot taken on the date shown and the link goes to the app's review listing.
The app literally won't load any pages I click on
Captured on . See reviews on Google Play
app won't open, can't add comments and can't get to my tickets purchased
- described a workaround
Captured on . See reviews on Google Play
Can't log in, it shows a web page error after entering login credentials
- about billing
Captured on . See reviews on Google Play
which does not load, crashes frequently, and freezes every time I try to log in
- said they were leaving
- about billing
Captured on . See reviews on Google Play
it loves to stay on a infinite loading screen when I select the my tickets tab
- about billing
Captured on . See reviews on Google Play
What people do instead
- use the browser instead of the app
What you could do with this
These four are written from the reviews above. Everything else on this page is quoted or counted.
written
BUILD IT
A ticket that still works when the app does not.
See how3 points
- Issue a wallet pass at purchase, before any sign-in is required
- Keep the barcode on the device rather than behind a live session
- Start with the failed-login path reviewers describe at the gate
Why it might not workA wallet pass is easier to forward, which is the thing app-only ticketing exists to prevent.
written
START IT
Not a company so much as a term venues could insist on.
See how2 points
- Venues contract for an offline fallback at the gate
- Pitched as queue time saved rather than as software
Why it might not workThe app is usually chosen by whoever sells the event, not by the venue that would want this.
written
STUDY IT
Does app-only ticketing move the risk of failure onto the ticket holder?
See how2 points
- Compare entry failures at app-only events against printable ones
- Ask people turned away at a gate what they were told
Why it might not workEntry failures are not logged anywhere a researcher can reach, so this rests on recall.
written
WRITE IT
You bought the ticket. The app decides whether you get in.
See how2 points
- Open at a gate with someone whose login is failing
- Use the reviews where reinstalling changed nothing
Why it might not workTicketing complaints are a familiar genre; the sharper story here is the sign-in, not the fees.
Related challenges
Ticketmaster
People must install an app to see a ticket they bought
I have to use this joke of an app to enter a forthcoming gig
Build itA ticket that exists outside the app that sold it.
Start itIssuing that puts the ticket in the holder’s hands at the moment of sale.
Study itWhat does a gate do when the barcode will not load?
Write itThe ticket you paid for lives somewhere you cannot reach.
Early signal
Microsoft Teams
People are stuck signing in to an account that no longer exists
I can't even sign in with my account
Build itA way to remove an account from the device without removing the app.
Start itAn identity switcher that treats work accounts as things people leave.
Study itWhat is left on a device when someone leaves an organisation?
Write itYou left the company. The app did not.
Early signal