When I tried to download the tickets, they weren't available
Captured on . See reviews on Google Play
TicketmasterEarly signal
People must install an app to see a ticket they bought
5 people raised this across 3 weeks, on Android.
Android users in the United States, across two app versions.
In their own words
Neither app store gives a review a permanent public link, so each entry is a snapshot taken on the date shown and the link goes to the app's review listing.
your site says I can get my ticket on the app OR in my digital wallet
Captured on . See reviews on Google Play
I have to use this joke of an app to enter a forthcoming gig
Captured on . See reviews on Google Play
this app won't display the barcode on my most recent tickets
- worked before an update
Captured on . See reviews on Google Play
they forced me to download the app just so I could view my ticket
Captured on . See reviews on Google Play
What people do instead
- collect tickets at the venue box office
What you could do with this
These four are written from the reviews above. Everything else on this page is quoted or counted.
written
BUILD IT
A ticket that exists outside the app that sold it.
See how3 points
- Issue to the device wallet at purchase, not at the gate
- Keep a printable fallback the venue can still scan
- Draw the barcode from data already held on the device
Why it might not workA ticket that travels is also a ticket that resells, and controlling resale is why the app holds it.
written
START IT
Issuing that puts the ticket in the holder’s hands at the moment of sale.
See how2 points
- Standard wallet passes, offline by default, no install required
- Aimed at venues whose entry queue is the thing that fails
Why it might not workVenues buy ticketing from whoever runs the sale, so the person queuing is never the buyer being sold to.
written
STUDY IT
What does a gate do when the barcode will not load?
See how2 points
- Record entry failures at the door rather than inside the app
- Compare venues that keep a box office fallback with those that do not
Why it might not workEntry data belongs to venues, and a failed entry is precisely what nobody wants recorded.
written
WRITE IT
The ticket you paid for lives somewhere you cannot reach.
See how2 points
- Follow one entry from the purchase page to the gate
- Quote the reviewer told a digital wallet was an option
Why it might not workTicketing anger is heavily covered; the barcode that never renders is the part that is not.
Related challenges
Ticketmaster
People cannot reach tickets they have already paid for
The app literally won't load any pages I click on
Build itA ticket that still works when the app does not.
Start itNot a company so much as a term venues could insist on.
Study itDoes app-only ticketing move the risk of failure onto the ticket holder?
Write itYou bought the ticket. The app decides whether you get in.
Reported repeatedly