app gave wildly inaccurate fare cost. Pre booked from airport, quoted $126, ended up costing $176!
- about billing
Captured on . See reviews on the App Store
UberEarly signal
People are charged more than the fare they were quoted
3 people raised this across 2 weeks, on iOS.
iPhone users in Australia and Canada, across two app versions.
In their own words
Neither app store gives a review a permanent public link, so each entry is a snapshot taken on the date shown and the link goes to the app's review listing.
When I need to drive to the airport it it charged me double price. Always adds wait time fee
- about billing
Captured on . See reviews on the App Store
they charged me a cancellation fee then locked me out of my account
- about billing
Captured on . See reviews on the App Store
What people do instead
Nobody described a way around this.
What you could do with this
These four are written from the reviews above. Everything else on this page is quoted or counted.
written
BUILD IT
A receipt that shows every difference between the quote and the charge.
See how3 points
- Name each addition: waiting, route, cancellation, and who caused it
- Show the quote exactly as it stood at booking, unedited
- Dispute from the receipt line rather than from a support queue
Why it might not workA fare that changes on the way is sometimes correct, and the app has an interest in the reader accepting that.
written
START IT
A ride where the price shown is the price charged, and the difference is the operator’s.
See how2 points
- Fixed quotes, with the variance carried by whoever made them
- Aimed at airport runs, booked hours before anyone drives
Why it might not workCarrying that variance costs the operator, and the people who most want a fixed price are the least able to pay for one.
written
STUDY IT
How far does a final fare drift from its quote, and in which direction?
See how2 points
- Collect quote and charge in pairs, from riders’ own receipts
- Separate a changed route from a fee added after the ride ended
Why it might not workReceipts are personal documents, and anyone collecting them samples only the people angry enough to send one.
written
WRITE IT
The number you agreed to, and the number that arrived.
See how2 points
- Follow one airport booking from quote to card statement
- Quote the rider charged a waiting fee for their own waiting
Why it might not workPricing that moves has been reported for years, and only the gap between quote and charge is a narrower claim.
Related challenges
Uber
People cannot reach anyone when a ride goes wrong
The app doesn't even have a customer support option.
Build itA defined set of trip states that always route to a person.
Start itAdvocacy for riders after a trip goes wrong.
Study itWhich trip problems can automation actually close?
Write itThe support menu with no exit.
Reported repeatedly
Expedia
People cannot get their money back when a trip falls through
You refused to refund our money
Build itA refund tracker that shows where the money actually is.
Start itA service that chases a travel refund on someone's behalf.
Study itWhat happens to a refund promise after its window passes?
Write itThe refund that quietly becomes credit you cannot spend.
Widely reported
Airbnb
People are refused money back after a stay goes wrong
Host agreed to a refund. Then disputed it.
Build itA record of what both sides agreed, that neither can quietly edit.
Start itEvidence handling for people disputing an accommodation charge.
Study itWhat happens after a host agrees to a refund and then disputes it?
Write itThe refund agreed in writing, then reversed.
Reported repeatedly